Privacy Policy — How nabjee Collects, Uses & Protects Your Data

This Privacy Policy ("Policy") describes how nabjee ("nabjee", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "Player", "User") who access or use the nabjee website at https://nabjee.bid, its associated mobile interfaces, and all related gaming and betting services offered by nabjee.

nabjee is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By creating a player account, making a deposit, or otherwise using the nabjee platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside nabjee's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with this Policy, you must not use the nabjee platform.

nabjee operates as an offshore online gaming platform. For the purposes of this Privacy Policy, nabjee is the data controller responsible for the personal data collected through the platform. For all data-related queries, requests, or complaints, players may contact nabjee using the details set out in Section 14 of this Policy.

nabjee is not regulated by any Bangladeshi government authority with respect to data protection. This Policy reflects nabjee's voluntary commitment to responsible data handling practices aligned with internationally recognised privacy principles. Players in Bangladesh access and use the nabjee platform subject to their own local laws and assume personal responsibility for compliance with those laws.

nabjee collects the following categories of personal data in the course of providing its services:

Identity & Contact Data:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, district, country)
• Government-issued identification document details (national ID, passport, or driving licence number) — collected during Know Your Customer (KYC) verification

Financial & Transaction Data:

• Payment method details (bKash mobile number, Nagad mobile number, Rocket number, bank account reference)
• Deposit and withdrawal transaction history
• Account balance records
• Bonus and promotional credit records

Technical & Usage Data:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, login frequency, and session duration
• Pages visited, games played, and betting activity logs
• Referral source (how you arrived at the nabjee website)

Communications Data:

• Records of customer support interactions (chat transcripts, email correspondence)
• Marketing preference settings and communication history
• Complaint records and dispute correspondence

nabjee collects personal data through the following channels:

• Direct provision by you: When you register a player account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions, you provide data directly to nabjee.
• Automated technical collection: When you access the nabjee platform, our servers automatically collect technical data including your IP address, device identifiers, browser type, and interaction logs. This data is collected via server logs, cookies, and similar tracking technologies described in Section 10.
• Third-party sources: nabjee may receive supplementary identity or fraud-check data from licensed identity verification service providers, payment processors, and anti-fraud screening services where required to fulfil our compliance obligations.

nabjee uses your personal data for the following documented purposes:

• Account creation and management: To register your player account, verify your identity, manage your account settings, and process your login credentials securely.
• Transaction processing: To process deposits, withdrawals, and bonus credits via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Identity verification (KYC): To comply with anti-money laundering (AML) obligations by verifying your identity, age, and the legitimate source of funds deposited into your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited behaviours. This includes automated pattern analysis of account activity.
• Customer support: To respond to your queries, resolve complaints, and provide account assistance efficiently.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to implement player-requested tools such as deposit limits, cooling-off periods, and self-exclusion in compliance with our Responsible Gaming Policy.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, game selection, and technical stability.
• Legal compliance: To retain records and respond to lawful requests from regulatory or law enforcement authorities where required by applicable law.

nabjee processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the player agreement set out in the nabjee Terms & Conditions — including account registration, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering, identity verification, and record-keeping obligations under offshore gaming regulations.
• Legitimate interests: Processing undertaken to protect nabjee's platform from fraud, abuse, and security threats, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, which is undertaken only where you have provided express, freely given, informed, and unambiguous consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

nabjee does not sell, rent, or transfer your personal data to third parties for commercial gain. We share data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Licensed KYC and AML screening services receive identity document data to verify your age and identity as required by our compliance framework.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and other certified game studios may receive anonymised session data for game performance and audit purposes. These providers do not receive your full personal profile.
• IT and hosting services: Secure cloud hosting, content delivery, and cybersecurity service providers who support the technical operation of the nabjee platform under strict data processing agreements.
• Legal and regulatory authorities: Where nabjee is required by applicable law, court order, or regulatory directive to disclose player data, we will do so and will notify the affected player where legally permitted.
• Business transfers: In the event of a merger, acquisition, or asset sale involving nabjee, player data may be transferred to the successor entity. Players will be notified of any such transfer in advance where practicable.

nabjee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your player account and for a period of five (5) years following account closure, in compliance with standard offshore gaming record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, as required for AML compliance purposes.
• Transaction records: Retained for a minimum of five (5) years following each transaction date.
• Customer support records: Retained for three (3) years from the date of the interaction or dispute resolution, whichever is later.
• Marketing consent records: Retained for the duration of the consent and for one (1) year following withdrawal of consent.
• Technical access logs: Retained for up to twelve (12) months for security and fraud analysis purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

nabjee implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and nabjee servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment method references.
• Role-based access controls ensuring that only authorised nabjee personnel with a documented operational need may access player data.
• Multi-factor authentication requirements for internal staff accessing player data systems.
• Regular penetration testing and vulnerability assessments of the nabjee platform conducted by qualified security professionals.
• Real-time intrusion detection and anomaly monitoring systems.
• Secure data centres with physical access controls, CCTV monitoring, and environmental protections.

While nabjee takes all reasonable technical and organisational measures to protect your data, no online system can guarantee absolute security. Players are responsible for maintaining the security of their own account credentials and devices. If you believe your nabjee account has been compromised, contact [email protected] immediately.

nabjee uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyse platform usage. The following categories of cookies may be placed on your device:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without preventing the platform from operating.
• Functional cookies: Used to remember your preferences such as language settings, last visited game category, and display options. These improve convenience but are not essential.
• Analytics cookies: Used to collect anonymised data about how players interact with the platform — page views, session duration, navigation paths, and error rates. This data helps nabjee improve platform performance. Analytics cookies are only placed with your consent.
• Marketing cookies: Used to track referral sources and support nabjee's affiliate and promotional programmes. These cookies are only placed with your explicit consent and may be withdrawn at any time.

You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect platform functionality. For detailed guidance on managing cookies in your browser, consult your browser's help documentation.

nabjee respects your rights over your personal data. You may exercise the following rights by submitting a written request to [email protected]:

• Right of access: Request a copy of all personal data nabjee holds about you, along with information about how it is being used.
• Right to rectification: Request correction of any personal data that is inaccurate, incomplete, or out of date.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to nabjee's legal retention obligations. Note that data held for AML compliance purposes cannot be deleted before the applicable retention period expires.
• Right to restrict processing: Request that nabjee temporarily restrict processing of your data while a correction request or objection is being evaluated.
• Right to data portability: Request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing based on that consent.
• Right to object: Object to processing of your personal data where nabjee relies on legitimate interests as the legal basis, unless nabjee can demonstrate compelling legitimate grounds that override your interests.

nabjee will acknowledge all data rights requests within 48 hours and aim to resolve them within 30 calendar days. In complex cases where an extension is required, nabjee will notify you within the initial 30-day period and provide an estimated resolution date.

The nabjee platform is strictly intended for adults aged 18 years and above. nabjee does not knowingly collect personal data from individuals under the age of 18. If nabjee becomes aware that personal data has been provided by or on behalf of a minor, that data will be deleted immediately and the associated account will be closed without delay.

Parents and guardians who believe that a minor in their care has registered a nabjee account or provided personal data to nabjee are urged to contact us immediately at [email protected] so that appropriate action can be taken without delay. For guidance on protecting minors from online gambling, please visit our Responsible Gaming page.

nabjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this document. Where changes are material, nabjee will notify active players by email or via an in-platform notification prior to the changes taking effect.

Your continued use of the nabjee platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the platform and may request account closure in accordance with the nabjee Terms & Conditions.

For any questions, concerns, or formal requests relating to this Privacy Policy or nabjee's data handling practices, please contact our Data Support team. We are available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Response Time: Acknowledgement within 48 hours; resolution within 30 days
• Support Hours: 24/7 (BST, UTC+6)

When submitting a data rights request, please include your registered email address and a brief description of your request so that we can locate your account and respond efficiently. nabjee may need to verify your identity before processing certain data access or deletion requests to ensure we do not disclose or delete data in response to fraudulent requests.